I have not received goods. What can I do?

--If your package does not arrive by the promised time.

You can email to us to apply for full refund .We appreciate your patience.

-- If the package is in transit with normal logistic update

According to our past experience, the majority of the packages will be delivered within the time frame promised. We appreciate your patience.

How long promised time?

Standard shipping 8-25 days arrived generally.If you haven't received the package for more than 30 days, we will give you a full refund

Express shipping 3-9 days arrived generally. If you haven't received the package for more than 15 days, we will give you a full refund

The product I received does not match the description. What can I do ?

Please click "Contact us" and send message to us, you would better to provide photo of the goods, or video to us in order that we can offer soluton to you.beside please don't forget tell us your order NO..

How to check my refund?
The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.Generally, the refund will be received in 3-20 business days.
How to track my package?

Track web:

How do I return goods?

Step 1: Please contact us to reach an agreement, and get the return address from us.

Step 2: pack the goods with original package to make sure that it won’t be damaged in transit;

Step 3: Mail the goods with a traceable logistics;

Step 4: Send tracking number and logistics information to us for tracking.  

Step 5: we will refund to you . 

Contact us