I have not received goods. What can I do?
--If your package does not arrive by the promised time.
You can email to us to apply for full refund .We appreciate your patience.
-- If the package is in transit with normal logistic update
According to our past experience, the majority of the packages will be delivered within the time frame promised. We appreciate your patience.
How long promised time?
Standard shipping 8-25 days arrived generally.If you haven't received the package for more than 30 days, we will give you a full refund
Express shipping 3-9 days arrived generally. If you haven't received the package for more than 15 days, we will give you a full refund
The product I received does not match the description. What can I do ?
Please click "Contact us" and send message to us, you would better to provide photo of the goods, or video to us in order that we can offer soluton to you.beside please don't forget tell us your order NO..
Track web: https://www.17track.net/en
How do I return goods?
Step 1: Please contact us to reach an agreement, and get the return address from us.
Step 2: pack the goods with original package to make sure that it won’t be damaged in transit;
Step 3: Mail the goods with a traceable logistics;
Step 4: Send tracking number and logistics information to us for tracking.
Step 5: we will refund to you .